FAQ's

You have questions? We have the answers!

For anything else not listed below, get in touch.

We deliver nationwide via Australia Post, but for Brisbane locals we offer click and collect at popular run and club run locations at specific times during the week.

We can also drop off at other club & training runs not listed by arrangement.

When you checkout using local delivery you can nominate one of these drop-off points in the comment field:

* River City Runners - Tuesday mornings at QSAC - 5:00am or 6:30am.

* Mountain Goat Trail Runners - Wednesday evenings at JC Slaughter Mt Coot-Tha - 7:15pm or after the run.

* River City Runners - Saturday mornings at QSAC - 5:45am or 7:30am.

We will contact you to arrange the next best club run to get your new gear to you

If those don't suit please get in touch via one of the options in the "Contact Us" page - we'll do our best to assist.

Our policy is to make sure you are satisfied with your purchase. We have an extensive returns and exchange policy available to view here. 

We know what it's like to buy a shoe a 1/2 size too small, or a hydration pack that just doesn't fit properly leading up to your next big race.

Click here to view our full exchange and returns policy. If in doubt, reach out and one of our customer care team members can assist.

We source all of our products directly from our suppliers & stock them in our local Brisbane warehouse. If there's ever going to be a delay in supplying your order we'll contact you immediately & provide options.

Some occasions may exist whereby your purchase on that one remaining item goes through simultaneously with another purchaser. If that is the case and we foresee a delay with your order, we will contact you immediately.

Not just yet, but we're working super hard behind the scenes to make that a reality. 

In the meantime we are happy to come to you at the club runs listed above, and we can bring out shoes or gear for you to try on before you commit to a purchase.

Australia wide! We want every Australian to have access to our products for their running and fitness enjoyment.

We use Australia Post, and aim to have your new purchase dispatched to you same day. If for any reason whatsoever there is a delay with your order we will contact you & provide options.

We offer free shipping Australia wide on all orders over $69.00.

We have a great relationship with Australia Post, with preferential rates on all shipping costs including regular, express and registered. Shipping is calculated at checkout prior to purchase.

All the standard payment methods are accepted.

Shop Pay, Visa credit and debit, Mastercard, Amex, Apple Pay, Google Pay, PayPal & Afterpay.

If all else fails, you can direct transfer to our account. Contact us at shop@runvault.com.au if you have difficulty with any of these payment methods.

Helping you get in the gear at a price you can afford is in our DNA. We aim to provide you with access to a range of products right here with expert advice just a call or message away.

We are representing a brand and aware others are too. If by chance you find an identical product from another retailer (same same but not different) give us an opportunity and shoot us a message. We won't complicate it. If we can match or beat it, it's yours. If we can't we'll let you know you're getting a great deal!

Meet Rob and Jamie, founders of Run Vault who are runners, just like you!

Running is our passion, and we bring that passion to Run Vault every day. The products we have in store are hand selected by us, and have done the hard yards, so we can confidently share them with you.

Need advice on any products or service we offer? Contact us at shop@runvault.com.au for a chat.

Our services don't stop there! Looking to improve your running, obstacle racing or overall fitness? Jamie, one of the founders of Run Vault, is a qualified Run Coach and Personal Trainer, registered with Athletics Australia and Fitness Australia.

He's won and been on the podium of both trail and obstacle races, and experienced the highs and lows of training and competitive sport. He is still actively competing and racing in trail and obstacle racing events, having just won outright the Aussie Titles True Grit 24 hour Obstacle Race in Sydney for 2021.

If you're looking to take your running and obstacle racing to the next level, with individualised training and coaching, find out more by getting in contact directly with Jamie. Personalised coaching and prepping you for your next event is his speciality. Find out more at Run Vault Performance here

We are always keen to connect with like minded people who share our values, bringing health and happiness to all those around them.

If you feel a partnership can deliver this to both of our networks we would be keen to hear from you!

Reach out at info@runvault.com.au

You can meet & follow our current Run Vault athletes here.